When you are trying to decrypt an email or file, the window will appear giving you the option to remember the access for a day or a week. If you don’t select any of the two options and approve a request on your mobile device, you’ll allow access to the email or file only for that one session. Upon request, the option to remember the access can be completely removed.
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If you are not able to solve the issue or you need assistance from our representatives, you can chat with us or email us at firstname.lastname@example.org